FAQ

Yes, every member of our team is highly skilled and holds the necessary qualifications and police clearances. We also maintain comprehensive public liability insurance, assuring safety and peace of mind throughout the project duration.

We understand how frustrating a negative experience can be, which is why at Todd the Tiler Pty Ltd, we prioritize professionalism, transparency, and quality at every step.

With licensed and insured professionals, clear communication, detailed contracts, and partnerships with premium suppliers, we ensure your project meets the highest standards.

Our proven track record and thousands of successful projects, when you choose us, you’re partnering with a reputable team dedicated to delivering exceptional results and restoring your confidence in the renovation process.

For any tiling project, especially in wet areas, waterproofing is a non-negotiable element, crucial to both functionality and longevity. We know that effective waterproofing is essential to protecting your home from future leaks, structural damage, and mold growth.

That’s why every wet area, is meticulously prepared with industry-leading waterproofing materials and techniques, in accordance with Australian Standard AS3740 The Australian Standard for Waterproofing Wet Areas.

We understand that some clients may wish to make smaller updates; however, our expertise lies in delivering cohesive, high-quality renovations and tiling projects. To ensure exceptional results, we focus on complete transformations rather than partial updates. If you're looking for a team to manage your full renovation, we would be delighted to assist. Otherwise, we may not be the best fit for your current needs. All work, including waterproofing, is completed in strict accordance with Australian building codes, ensuring durability, compliance, and quality.

Absolutely. We offer end-to-end bathroom renovation services, managing everything from demolition and waterproofing to tiling and final fittings, ensuring a professional transformation.

No, we focus on larger tiling projects and complete renovations, as these allow us to deliver the highest quality results and long-lasting finishes.

No, we do not handle small repairs such as replacing broken soap dishes. Our expertise lies in full-scale renovations and substantial tiling work.

We do not recommend tiling over old tiles, as this can compromise the integrity and durability of the finish. Instead, we suggest proper preparation, including removal and surface rendering, to ensure a high-quality result.

Do you adhere to Australian building codes and standards?

Yes, we offer wall rendering services prior to tiling for an additional fee, ensuring that your surfaces are perfectly prepared for a flawless finish.

Yes, we can handle demolition and waste removal for an additional fee. This ensures a clean and safe site, ready for our tiling team to begin work.

Yes, a deposit is required to secure your project booking. Our schedule fills up quickly, and the deposit ensures your timeframe is reserved and prioritised. It also allows us to begin the planning process, confirm materials, and organise the schedule for your job. The deposit details are clearly outlined in your formal quotation and contract for complete transparency.

We accept secure payment options, including bank transfers and credit card payments. Please note that we do not offer discounts for cash payments, as our pricing reflects the value of high-quality craftsmanship and materials.

Certainly. Our team can guide you in selecting tiles, colours, and layouts that align with your vision, and we collaborate with top suppliers to provide access to a wide range of options.

Yes, we work with trusted suppliers to source high-quality tiles from all over the world, giving you access to a range of premium options to suit your design and budget.

No, you do not need to be home. Our professional team is fully equipped to manage the project independently, ensuring every detail is handled with care and precision. We maintain clear communication throughout the process and take every precaution to protect your home, allowing you to return to a beautifully completed renovation without the stress of being onsite.

Yes, we have extensive experience with assisted living renovations. We work closely with Occupational Therapists to deliver safe, functional, and aesthetically pleasing solutions that meet individual needs.

The timeline varies depending on the scope of the project, but to provide an idea of timing:

• A basic kitchen or laundry splashback typically takes 2 days.

• A basic bathroom tiling project requires a minimum of 5 days.

• A basic laundry floor and splashback generally takes 3 days.

• A floor area of approximately 100m² takes about 5 days.

We’ll provide a detailed timeline during the consultation phase to ensure clear expectations.

Our expertise and advice are tailored exclusively for our clients as part of our professional service. While we do not provide free advice to the public, we encourage potential clients to schedule a consultation, during which we can discuss your project in detail and offer expert guidance specific to your needs.